Oh nooo! Stuck loading or crashing is the worst. Let’s get you back in smoothly. Try these quick fixes (in order):

Fully close the app and reopen it

Restart your phone

Check your connection (switch Wi-Fi ↔ cellular, or toggle Airplane Mode on/off)

Update PetKart to the latest version in the App Store / Google Play

Free up a little storage (low space can cause crashes)

Android only: Settings → Apps → PetKart → Storage → Clear cache

If it’s still stuck, reinstall the app

Important: If your account isn’t linked (Apple/Google), reinstalling can risk losing guest progress.

Still happening? Please contact Support from Menu → Help/Support → Contact Us and include:

Your device model + OS version

When it happens (on launch, loading screen, JoyRide, etc.)

Any error message or a screenshot/video

Your nickname / account ID (if you know it)

We’ll use that to track it down faster~