PetKart is a cozy, playful world where you adopt a PetKart buddy, build up your Garage, and head out on adventures like Joyride. Think “cute collection + chill progress + tiny adrenaline moments.”

Start by visiting the Adoption Center, choosing your PetKart buddy, then setting up your Garage. After that, you’ll unlock more ways to play (and more ways to spoil your PetKart).

Head to the Adoption Center, pick the PetKart that feels like “yup, that’s my buddy,” and bring them back to your Garage to get settled.

PetKarts are meant to be collectible buddies. If you don’t see an option yet, it may unlock as you progress, so keep exploring and checking new spots!

Some PetKarts come in different types (like Electric or Water). Types can affect where they shine and what you’ll want to pair them with, especially when you’re heading out for adventure runs.

Your Garage is your home base: where you and your PetKart hang out, rest up, and show off your style. It’s also the best place to regroup after big adventures.

Go to your Garage and use your owned décor/furniture items to place and rearrange. If something won’t place, double-check you have space (and that you’re not missing a required slot/type).

Joyride is an adventure run you take with your PetKart—expect surprises, some danger, and some sweet rewards. Feed your buddy first and you’ll have a much smoother trip.

If Joyride won’t start, the two big culprits are:

(1) your PetKart is out of stamina/energy,
or
(2) they need a bit of care first. Give them a snack, tidy them up, and try again.

Strong recommendation: yes. Joyride can drain stamina fast, so feeding your PetKart beforehand helps you stay out longer and avoid a grumpy “nope, I’m done” moment.

Yes! JoyRide can reward items. Some trips are “jackpot,” some are “well…we tried.” Either way, you’re progressing and learning the route.

The BoltKemi Arcade is a special spot where you can chase unique PetKarts and related goodies. If you hear people talking about collecting bolts, this is usually why.

Happi Mart is your go-to for stocking up! Especially if you’re prepping for Joyride and want to keep your PetKart energized.

Trendy Tailor is the style spot! Perfect for fresh looks when you want your avatar (and sometimes your PetKart vibe) to turn heads.

The Story Feed is where you’ll see posts and updates! Players love sharing discoveries, fashion, and “OMG LOOK WHAT I FOUND” moments.

First try: restart the app, confirm your connection, and check for updates. If it still won’t work, contact Support and include your nickname, device/OS, and what login method you used (Guest/Google/Apple, etc.).

Please include: what you were doing, what you expected vs what happened, the time it occurred, screenshots/video if possible, and your device model + OS. The clearer the report, the faster we can squash the bug.

That’s not fun! Let’s fix it! Please contact Support and include a screenshot of your Apple/Google purchase receipt so we can verify and investigate. Once confirmed, we’ll guide you on the next steps.

Refund eligibility depends on what happened. If you were charged incorrectly or didn’t receive what you purchased, we can investigate. Send Support your receipt screenshot. If it’s a “changed my mind” situation, refunds may be limited by platform policies.

Please submit a Support ticket and include screenshots, the nickname(s) involved, and what happened. We take safety seriously and will review.

PetKarts have moods and needs. If they’re refusing, try feeding them, letting them rest, and making sure they’re cared for. (Same, honestly.)

If you’re early in the game, the Adoption Center is part of your main onboarding path. Follow the prompts and you’ll meet me, the one and only Mila-Yu, your PetKart Manager (people call me enthusiastic!).

Absolutely! Pick the PetKart that makes you go “Awww”—that’s usually your match. You can always grow your collection later, so don’t overthink it.

No worries! A fresh Garage just means you’ve got room to make it yours. Start with a few core pieces, then decorate as you earn more items. Leave the cozy chaos to me~