Still waiting for a response?
Sometimes our Support team needs a little extra time to review your inquiry, depending on the topic and when it was sent. If you haven't heard back from us after a few days, it’s possible your email filter is preventing our messages from reaching your inbox!

Please take a moment to check the following:

1. Check your Spam and Filter Settings
Our support emails are sent from [email]. Please ensure your email settings are configured to accept messages from this domain. If you are using a mobile carrier email, you may need to check their specific spam filter settings.

2. Anti-Spam Functions
Some email providers have optional anti-spam features that might block our messages. If you think this is the case, try deactivating the filter or reaching out to your provider for help. Once your settings are updated, please contact us again through the PetKart Contact Form.

3. Try a Different Email Address
If our replies still aren't showing up, try submitting your inquiry using a different email address. You can even include a secondary email address in your message to make sure we have another way to reach you!

4. Inquiry Limitations
Please keep in mind that depending on the category or specific content of your message, we may not be able to provide an answer to every single question.