Have you run into an issue where your Rubies weren't credited to your account after a successful payment? Our team is here to help! To investigate and resolve this, please provide us with your purchase information.
Once we verify your receipt and purchase details, we can assist by either manually providing the missing Cent Coins or helping with the refund process.
ā For iOS (Apple) Users:
Please provide the following payment information so we can assist you:
- The official receipt email sent by Apple after your purchase.
- A screenshot of your Purchase History found within your Apple ID or App Store settings.
ā» Please note that we require the official receipt or history managed by Apple. Information from other sources, such as credit card bank statements, may not be enough for us to verify the transaction.
ā For Android (Google Play) Users:
Please provide the following details so we can track down your order:
- Item Name and Date of Purchase
- The Google/Gmail address used to make the purchase.
- The Google Play Order Number or a screenshot of the receipt. This is a unique code starting with "GPA." followed by 17 digits (Example: GPA.1234-5678-9012-34567).
- Your MID Information (Found in your in-game profile).
Next Steps
Once you have gathered these details, please submit an inquiry and we will assist you as quickly as possible!
[Go to Help Center ā¶]
I just purchased Rubies but it doesn't appear in my app.
